The following are conditions set by Steinway & Son for visitors on tour: ❖ Participants must be able to stand and walk for up to 2 hours, including 4 flights of stairs. ❖ Open shoes, and sandals are not permitted on the tour. ❖ There is no seating or rest areas available on the shop floor. ❖ There are no restrooms available on the shop floor. ❖ Canes, walkers and wheelchairs are not permitted on the tour. ❖ Individuals with pacemakers or similar devices will not be allowed on the tour. (Factory equipment may interfere with the device) ❖ Tour participants will be exposed to dust and chemical odors. ❖ We do not allow photos or videos in the factory.